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This Help section is designed to answer any questions you may have regarding becoming a member of and all other procedures involved with running an account. If you do not find the answers you are looking for, please contact our 24/7
Customer Support team and they will be happy to deal
with your enquiry. For general questions, please click here to see our Support page. |
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1. LOGGING IN
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2. CASINO LOBBY
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3. CASHIER
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4. CONTACT US
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1. LOGGING IN
Casino Las Vegas features two gaming modes: Play for Fun and Play for Real Money. When using for the first time in either mode, you must first create a new user account before logging in and playing.
Fun mode
allows you to play for virtual money - you bet, win and lose nothing but virtual dollars. No real money is involved and you do not need a credit card to play.
Real Money mode allows you to play for real dollars. You are required to have a valid real money source (such as a credit card or alternative payment method).
Click on the topics below for more information on creating an account.
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2. CASINO LOBBY
Links and buttons in the menu screen have the following functions:
| Contact Us: | Directs to Casino Las Vegas Mobile Cashier to make a deposit or withdrawal. |
| Help: | Opens the online guide where you can find information on game objectives, instructions, rules, paytable and support info. |
| History: | Displays your game history. |
| Options: | Opens a window where you can adjust warning, fast play and sound. |
| More Games: | Leads to additional selection of mobile games for you to download. |
| Invite A Friend: | Allows you to send up to three invitations in a single press of a button. |
| Exit: | Closes Casino Las Vegas Mobile. |
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3. CASHIER
| Deposit: | Press to select your method of payment to make a deposit into your account. |
| Transaction History: | Transaction History allows you to view all your financial transactions performed through the cashier section of the casino. |
| Refresh: | Select Refresh to update the cashier if it does not display your deposit. |
| OPending Withdrawal: | The Pending Withdrawals tab allows you to display the withdrawals you have requested, but which have not yet been processed. Casino Las Vegas Mobile waits four days before processing your withdrawal request. During this time period you can use this option to cancel your withdrawal request and transfer the money back into your casino account. |
| Withdrawal: | The Withdraw tab allows you to withdraw money from your casino account at any time. |
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4. CONTACT US
Service and Support
Our customer service is on stand-by 24 hours a day, 7 days a week, to deal with any questions, comments or suggestions you may have. You can contact the Customer Service and Support center by phone, fax, or email.
Support by e-mail
We guarantee a response to all e-mail requests within 25 minutes. To help us provide you with the best service possible, please choose the e-mail address that best addresses the kind of help you require. Always include your Username when writing to us.
| deposits@casinolasvegas.com | - Questions regarding deposits to your casino account. |
| withdrawals@casinolasvegas.com | - Questions regarding withdrawals from your casino account. |
| tech@casinolasvegas.com | - Questions regarding software installation or download. |
| feedback@casinolasvegas.com | - Feedback, comments and suggestions. |
| support@casinolasvegas.com | - All Other issues. |
If you prefer to speak with a Customer Support representative by phone, we kindly ask that you have your personal details ready in order to speed up the process of dealing with your enquiry.
| Support Tel. Number: | 80072789132 (Toll Free) +632-756-7834 (International) 80072789132 (Toll Free UK) |
| Fax: | 00 800 1000 4603 (Toll Free) +632-756-7835 (International) 2070837337 (Toll Free UK) |
| Our Address: | Casino Las Vegas Mobile P.O. Box 2532 Makati Post Office, Gil Puyat Avenue, Makati City, Philippines Financial transactions are executed through: 800pay Limited, British Virgin Islands. |
Make sure you receive all your E-MAILS!
As part of our ongoing effort to provide you with the highest possible level of customer care, regularly sends you e-mail updates, informing you of our latest news, promotions, bonuses and prize draws. More importantly, your account details and banking information are also sent to you by e-mail.
Unfortunately, because of the high level of spam mail (unwanted advertising e-mails) experienced by most people today, your Internet Service Provider may use powerful Anti-Spam filters to ensure that you only get the e-mails you want to receive. As a result, it is possible that some of the e-mails you want may sometimes be blocked, meaning that you could miss out on our latest promotions.
So how can I make sure my e-mails don't get blocked?
The solution is simple: just take a few moments to add any of the e-mail addresses to your e-mail "safe list". If you are unfamiliar with Safe List procedure, please follow the simple steps below.
Click on one of the links below to view detailed instructions for your particular e-mail provider:
- Click on the Tools menu, and then click on Address Book
- Click New, then select Group. This will open up a new card window.
- Enter in the Group Name and Name boxes, and then type in one of our addresses, for example: promotions@casinolasvegas.com or support@casinolasvegas.com into the email address box.
- Click OK.
- Sign in and open your AOL mailbox.
- Go to keyword: Spam Controls.
- Version 9.0:
- Open the latest email you have received from us
- Click the Add Address button (on the right) to add to your People I Know list.
- You can just send an email to promotions@casinolasvegas.com or support@casinolasvegas.com , and that will add us to your People I Know list automatically.
- To do this, open an email you have received from us.
- Click the Reply button.
- A new email will open with the wrong address in the Send To box.
- Replace the address in the Send To box with promotions@casinolasvegas.com or support@casinolasvegas.com
- Click Send Now.
- Our address will now be added to your People I Know list.
- Sign-in and open your Hotmail mailbox.
- Click the Contacts tab, and then click the Safe List located on the left hand side of the page.
- Type: promotions@casinolasvegas.com or support@casinolasvegas.com into the box labeled "Type an address or domain" and click "Add".
- If you see any mails from us in your Junk E-mail folder, simply tick the box beside the mail and then click This is not Junk Mail' to add this address to your
- Sign-in and open your Yahoo! mailbox.
- Click on the arrow on the Mail tab.
- Click Options.
- Click Filters.
- In the top row, labeled From header: make sure Contains is selected in the pull-down menu.
- Type promotions@casinolasvegas.com or support@casinolasvegas.com into the text box located next to Contains.
- At the bottom, where it says Move the Message To select Inbox from the pull-down menu.
- Click the Add Filter button at the bottom left of the screen.
- If you see any mails from us in your Bulk folder, simply tick the box beside the mail and then click This is not Spam to add this address to your Safe List.
- Sign-in and open your Gmail mailbox.
- Click Contacts, located in the left hand side of your screen.
- Click Add Contacts
- In the first field labeled Name, type in .
- in the second field labeled Primary email, type in promotions@casinolasvegas.com or support@casinolasvegas.com
- Click on the Add Contact button.
- If you see any mails from us in your Spam folder, simply tick the box beside the mail and then click Not Spam to add this address to your Safe List.
- Sign-in and open your Hotmail mailbox.
- Click the Contacts tab, and then click the Safe List located on the left hand side of the page.
- Type: promotions@casinolasvegas.com or support@casinolasvegas.com into the box labeled "Type an address or domain" and click "Add".
- If you see any mails from us in your Junk E-mail folder, simply tick the box beside the mail and then click This is not Junk Mail' to add this address to your address book
- Open your Comcast Mailbox
- Click Compose Email.
- Select the Edit link above the Favorites box
- Select the contacts in your address book that you wish to add to your webmail favorites list and click the Add button. Add either of these addresses: promotions@casinolasvegas.com or support@casinolasvegas.com
- Click Save.
- Sign-in and open your Wanadoo mailbox.
- Open an email from.
- Double-click on the message to open it in a separate window
- Click with the right mouse button on the address that you want to save.
- In the menu that appears, click on Add to Address Book
- Sign-in and open your SBCGlobal mailbox.
- Click on Mail Options.
- Click Filters.
- In the top row, labeled From header: make sure Contains is selected in the pull-down menu.
- Type promotions@casinolasvegas.com support@casinolasvegas.com into the text box located next to Contains.
- At the bottom, where it says Move the Message To select Inbox from the pull-down menu.
- Click the Add Filter button at the bottom left of the screen.
- If you see any mails from us in your Bulk folder, simply tick the box beside the mail and then click This is not Spam to add this address to your Safe List.
Outlook
Outlook
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinolasvegas.com
AOL
AOL
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinolasvegas.com
Hotmail
Hotmail
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinolasvegas.com
Yahoo
Yahoo
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinolasvegas.com
Gmail
Gmail
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinolasvegas.com
MSN
MSN
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinolasvegas.com
Comcast
Comcast
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinolasvegas.com
Wanadoo
Wanadoo
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinolasvegas.com
SBC Global
SBC Global
Adding the following e-mail address to your address book will guarantee you receive all our promotions: promotions@casinolasvegas.com
What else can I do?
Once you have added us to your Safe List, there are a couple more things you can do to ensure that you receive all of our mails:
- Check that you have subscribed to our mailing list, by contacting your account manager, or the Customer Support Team. They will make sure that you are added as soon as possible. Simply click the Contact Us link located in the casino lobby.
- Make sure that we have your current e-mail address.
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